Shipping Policy

Where we ship
We ship to the United States, Canada, the United Kingdom, Ireland, Australia and New Zealand.

Where orders ship from
We work directly with our suppliers, and products ship from their warehouses in China, not from local stock. This is why delivery takes longer than with a local shop.

Delivery times
Processing: 1 to 2 business days.
Delivery: 7 to 12 business days on average after dispatch.
Orders placed on Friday afternoon or over the weekend are processed the next business day. During busy periods or carrier delays, delivery may take longer, and we will let you know.

Shipping costs
Standard shipping is free on all orders, with no minimum order value. If you would like your order faster, optional Priority Tracked Shipping is available at checkout for a small extra fee, shown before you pay.

Tracking
Every order ships with tracking. You will receive your tracking number by email once your order is dispatched.

Customs, duties and taxes
Prices shown at checkout include all duties and taxes, and there is nothing extra to pay on delivery.

Delivery address
Please check your address at checkout. If you notice a mistake, email us before your order is dispatched. We cannot be responsible for orders delivered to an incorrect address provided by the customer, but we will help where we can.

Lost or delayed parcels
If your order has not arrived within 20 business days of dispatch, contact us and we will investigate with the carrier. If the parcel is confirmed lost, we will send a replacement or give you a full refund.

Payment options
Credit and debit cards (Visa, Mastercard, American Express, Maestro), Apple Pay, Google Pay and Shop Pay. All payments are SSL encrypted.

Contact
Questions about your order? Email info@winslowmercantile.com.